Return policy
Return Policy
At Aurelion London, we do everything we can to keep our customers satisfied. However, there may be occasions when you wish to return a product. This document clearly explains our return policy.
Conditions for Returns
You may only register a return after you have physically received the item.
Return shipping costs are fully borne by the customer, including international shipping costs.
Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags still attached.
Trying on items is allowed; wearing them is not permitted.
Ordering products in multiple sizes with the intention of returning part of the order is not permitted.
Return Process
Register your return by emailing info@aurelionlondon.com within 14 days of receiving the item.
You will receive the return address of our supplier (located in China).
You return the item entirely at your own expense, including any customs fees or shipping costs.
We always recommend using a shipping method with tracking & trace.
Refunds
After the item has been received at the return address and the condition of the product has been approved, the purchase amount will be refunded within 14 days via the original payment method.
Liability
We are not responsible for lost packages if the tracking indicates that the item was delivered to the address provided by the customer.
If an incorrect address is provided, this is the customer’s responsibility.
Address errors must be reported within 24 hours of placing the order.
Contact
For questions about returns, please contact us at info@aurelionlondon.com